Refund and Returns Policy

Last Updated: July 18, 2026

At NHIEERPII, we want you to shop with confidence. If there is a problem with your order, please contact us at info@nhieerpii.com and we will do our best to help.

Return Eligibility

To be eligible for a return, your item must meet the following strict criteria:

  • A return request must be submitted within 14 days of delivery.
  • The item must be completely unused, unplayed, and in its original, brand-new condition.
  • Paddles must still have the protective plastic wrap completely intact on the handle grip. Any paddle showing signs of court use, ball marks, or scuffs cannot be accepted.
  • Items must be returned in the original packaging with all included tags and accessories.
  • A valid proof of purchase (such as your order confirmation email) must be included.

Non-Returnable Items

To ensure efficient operations, the following items are strictly final sale and cannot be returned or refunded:

  • Customized Paddles: Any paddle featuring personalized text, names, signatures, or bespoke team branding.
  • Pickleballs: Any opened or used pickleball packages.
  • Sale Items: Items purchased from clearance, special promos, or final sale sections.
  • Gift Cards.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@nhieerpii.com. Please include your order number, a description of the issue, and clear photos of the product and packaging.

If we confirm that the item is defective or damaged in transit, we will provide a replacement or credit at no additional cost to you.

How to Request a Return

Please do not send items back without prior approval. To start a return, email info@nhieerpii.com with:

  • Your order number
  • Your full name
  • The item you wish to return
  • The reason for the return
  • Clear photos of the unused item’s condition

Return Shipping

Customers are responsible for paying all return shipping costs unless the item is confirmed to be defective or sent in error. Original shipping charges are non-refundable. We highly recommend using a trackable courier service, as we cannot be held responsible for returned items that are lost in transit.

Refunds

Once your return is received and thoroughly inspected by our team, we will notify you by email whether your refund has been approved or rejected based on its condition. If approved, your refund will be automatically issued to your original payment method. Please allow standard processing time for your bank or payment provider to credit your account.

Exchanges

We do not offer direct exchanges. If you need a different item or model, the fastest and cleanest approach is to return your original item for a refund (if eligible) and place a new order separately through our website.

Order Cancellations

If you need to cancel an order, please email us as soon as possible at info@nhieerpii.com. Once an order has been processed, customized, or shipped, it cannot be canceled.

Contact Us

For any questions about your returns or refunds, please reach out to:

NHIEERPII

Website: https://nhieerpii.com

Email: info@nhieerpii.com